Author Topic: Problem with video at end of each chapter  (Read 5452 times)

shx

  • Newbie
  • *
  • Posts: 12
    • View Profile
Problem with video at end of each chapter
« on: January 23, 2015, 01:40:33 PM »
Hi Kevin,

Really enjoying your book but for some reason the video at the end of each chapter is not working.

I am using it on a new iMac retina that I just bought and everything else seems to be working on it. I can view other videos on it.

I called apple support and they had no answer.

The video is very important to me and is one of the reasons I purchased the book.

Your help would be appreciated.

Steven

kjmcneish

  • Administrator
  • *****
  • Posts: 719
    • View Profile
Re: Problem with video at end of each chapter
« Reply #1 on: January 24, 2015, 03:38:22 PM »
Which version of the book are you reading (iBooks, Kindle, paperback). What's happening when you try to view the videos?

All the best!
Kevin

shx

  • Newbie
  • *
  • Posts: 12
    • View Profile
Re: Problem with video at end of each chapter
« Reply #2 on: January 24, 2015, 07:34:49 PM »
I am reading it on Ibooks.

The video screen appears and nothing plays.

I just tried it on my iMac non retina and there it works. It only fails on the retina version.

Steven

kjmcneish

  • Administrator
  • *****
  • Posts: 719
    • View Profile
Re: Problem with video at end of each chapter
« Reply #3 on: January 24, 2015, 09:38:28 PM »
Steven,

I've seen problems before when you get a bad install of the book on your device. I recommend doing the following:

1. Remove the book from your device
2. Make sure you have the latest version of iBooks on your device
3. Add the book to your device again.

Let me know if this works for you!
Kevin

shx

  • Newbie
  • *
  • Posts: 12
    • View Profile
Re: Problem with video at end of each chapter
« Reply #4 on: January 24, 2015, 11:54:39 PM »
Kevin, I did this and it still didn't work.

Has anyone run the Ibook on a 27 inch mac retina and see the videos working?

Steven

shx

  • Newbie
  • *
  • Posts: 12
    • View Profile
Re: Problem with video at end of each chapter
« Reply #5 on: January 25, 2015, 12:15:16 PM »
thanks for your help. I contacted apple support and they fixed it.

kjmcneish

  • Administrator
  • *****
  • Posts: 719
    • View Profile
Re: Problem with video at end of each chapter
« Reply #6 on: January 26, 2015, 09:46:13 AM »
Glad you were able to get it working!

All the best,
Kevin